Switchboard-IQ missed-call and after-hours audit
Business details
| Business name | |
| Public phone number | |
| Published business hours | |
| Test date and local time |
Call experience
| Question | Observation |
|---|---|
| How many rings occurred? | |
| What answered? | |
| Was the business identity clear? | |
| Was the automated nature disclosed? | |
| Could the caller request an appointment? | |
| Could the caller leave structured information? | |
| Was urgent routing explained accurately? | |
| Was a response time promised? | |
| Did a text or confirmation arrive? | |
| What happened if the request was unusual? |
Follow-up
| Did anyone respond? | |
| How long did the response take? | |
| Was the original request understood? | |
| One improvement to make |
Do not record a call without confirming the applicable consent requirements. Do not use invented revenue-loss estimates.