Primary service
A managed AI receptionist built around your business
Switchboard-IQ configures the questions, approved answers, scheduling rules, transfers, and fallback steps so the assistant follows your workflow instead of guessing.
What it can do
Common administrative call actions
Answer approved questions
Provide confirmed information about hours, services, locations, service areas, and next steps.
Capture the call reason
Distinguish new inquiries, existing customers, vendors, staff, and other approved call types.
Request or book appointments
Offer approved options and gather the information needed for scheduling when the calendar setup supports it.
Route calls
Transfer or notify the right person according to business hours, caller answers, and written instructions.
Send summaries
Provide a usable call summary so the team knows what happened and what action is needed.
Know when to stop
Take a message or schedule follow-up when the answer is not approved or the workflow reaches a boundary.
Implementation
How launch works
- Workflow review: Confirm call types, approved answers, hours, service areas, and escalation rules.
- Configuration: Build the call flow and connect supported systems.
- Testing: Run normal, unusual, and failure scenarios.
- Approval: The client approves the launch configuration.
- Optimization: Review early outcomes and correct the workflow.
Switchboard-IQ is not a public emergency service. The assistant does not replace 911, emergency services, clinical judgment, legal advice, financial advice, or safety professionals.
Hear the experience for yourself
Call the live number, then request a workflow review for your business.