Recovery add-on
Turn a hang-up into a text conversation instead of a dead end
Some callers hang up before the assistant finishes, before a human picks up, or before a message gets left. This add-on sends an approved text automatically, so that caller has a way to continue without calling back and hoping for a different result.
What gets confirmed before this goes live
Trigger conditions
Which kinds of hang-ups or unanswered calls should trigger a text.
Message wording
The exact approved text, including business name, next step, and any opt-out language required.
Timing
How soon after the call the text goes out.
Reply handling
What happens when the customer texts back, including handoff to staff if needed.
Compliance
Consent and messaging rules applicable to the business's state and industry.
Reporting
How recovered conversations show up in your call log.
What Switchboard-IQ manages
- Trigger logic tied to your existing call flow
- Approved message wording
- Reply routing to staff when needed
- Testing before launch
How many customers respond to a follow-up text depends on the customer, the message, timing, and the type of business. Switchboard-IQ does not guarantee a specific recovery rate, appointment volume, or revenue.
Add this to your call flow
Setup is $49 per month on top of the base plan. Tell us how you would want the text worded.