Protection add-on
Get interrupted only for the calls that actually need you
Not every urgent-sounding call is an emergency, and not every real emergency sounds urgent on the surface. This add-on configures the assistant to ask the right qualifying questions before deciding whether to transfer immediately or book the call for the next available slot.
What gets confirmed before this goes live
Emergency definition
What counts as urgent for this specific business, in the owner's own words.
Qualifying questions
What the assistant asks before deciding how to route the call.
Transfer number
Where a real emergency call goes, and what happens if that line does not answer.
Everything else
How non-urgent calls are booked instead of forwarded.
After-hours behavior
Whether the rules change outside business hours.
Logging
How every triage decision is recorded for the owner to review.
What Switchboard-IQ manages
- Call-flow logic for urgent versus routine calls
- Approved transfer and escalation rules
- Testing against real scenarios before launch
- A record of every triage decision made
Switchboard-IQ does not replace 911, licensed emergency dispatch, or professional judgment. This add-on configures call routing rules that the business owner approves and controls.
Add this to your call flow
Setup is $99 per month on top of the base plan. Tell us what counts as urgent for your business.